Home of the Well Prepared Traveler Since 1982

New York, NY 212-230-1020
Washington, DC 202-466-8109

Appointment and Payment Policies

Our appointment and payment policies are in place to help us provide you with the highest quality of service. When you schedule an appointment, our staff will help you to select an appropriate appointment type and time frame. They will also review the appointment and vaccine fees with you. The final cost of your visit will depend on the type of appointment and number of vaccines that you receive. For example, if you book for a brief appointment, and request additional services and advice, there will be additional fees associated with this.

When you make an appointment with us, we reserve that time frame for you in our schedule. This is why we only make appointments by phone so that we can do our best to manage the schedule according to the needs of each individual. We do not over book our schedule and we do our best to respect your appointment time. To help maintain this high level of service, we ask you to help by honoring your appointment time and coming to our office a few minutes early to complete some brief paperwork. If you arrive late for your appointment, or book for a brief appointment (such as yellow fever vaccine only), when your needs are more complex, you may need to wait or reschedule for the services that you need.

If you need to reschedule or cancel your appointment, we ask you to contact us a soon as possible.

Appointment Types

Pre-travel services: vaccinations and consultations

All of our pre-travel vaccination and services require an “office visit” or consultation. The type of visit (brief or comprehensive) will depend on your needs:

  • We recommend that all travelers have a complete pre-travel consultation to help ensure that you are best prepared for the health risks and concerns related to your trip.
  • We also have a brief appointment options for travelers that need or want limited services. We appreciate that you may have received some of your preparation and advice through a primary care provider and you would like Traveler’s Medical Service to provide vaccines that your primary care provider did not have. We are also a Certified Yellow Fever Vaccination Center and make this vaccine available during a brief “yellow fever only” appointment if this is appropriate for your needs.

Special note on brief appointments:

  • If you make a brief appointment with us, for a specific vaccine only, such as yellow fever, we must still provide a basic assessment of your itinerary and health information to make sure the vaccine/s are appropriate for you. This requires an office visit/brief pre-travel consultation with one of our travel health experts.
  • If you schedule for a brief appointment and realize during your time with our travel health experts, that you would like or need expanded advice, recommendations or vaccines, we will be happy to expand your visit; however if this cannot be worked into the schedule during your appointed time, we may have to reschedule you for a later time or another day to provide the additional services for you.

Post-travel consultations

All post-travel consultations are by appointment only. If you are concerned that you may have a travel related or tropical illness please call us for more information. Before you make an appointment, we will have one our expert clinicians speak with you to help determine the next steps to take to receive the appropriate care. If you reach us after hours and you are experiencing an acute or sudden illness after travel, please contact your primary care provider or go to the nearest emergency room.

Fees

When you speak with our reception staff, they will provide you with the most current fees for vaccines and services that may be indicated for you. You will also be presented with our fee schedule to review when you check in for your appointment. The final cost of your visit will depend on the type of appointment and number of vaccines that you receive. For example, if you book for a brief appointment, and request additional services and advice, there will be additional fees associated with this.

Payment Policy

Payment is required at the time services are provided unless prior arrangements have been made (corporate account etc.). Services may be paid for with VISA, MASTERCARD, AMEX (NYC office only) or cash. We do not accept checks except by prior arrangement. *We will provide you with an itemized receipt that you may keep for your records and use for reimbursement purposes.

IMPORTANT: Insurance reimbursement for travel and routine vaccinations is variable and these services are often not covered or reimbursed by insurance. *Traveler’s Medical Service practices and our physicians do not participate with or bill insurance companies. We do not participate with Medicare. We recommend that you call your health insurance company in advance to learn if you will be reimbursed for any or all of the costs. We will provide you with an itemized receipt that you may use for reimbursement or insurance purposes.